Refund policy
We have a 14-day return policy, which means you have 14 calendar days after receiving the last item of your order, to request a return.
Returns cost DKK 45 in shipping cost back to us, and are covered by the customer. The amount will be deducted from your refund.
Returns are not accepted after this period closes.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you need to contact us at help@veneciaskin.com .
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 2 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at help@veneciaskin.com
Exceptions / non-returnable items
We do not accept returns on final sale items, or gift cards.
Cancellations
You have the right to cancel your order before it has been fulfilled. You can do so yourself on account.veneciaskin.com
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If you believe you have received a faulty product, please contact us at help@veneciaskin.com and state your order number. You also need to send us a video showcasing the problem with the product.
If the product is deemed faulty by us, you will receive a full refund and we'll send you a shipping label for free, which you need to use to send it back to us.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.